Payment and Refund Policy
Last updated: 12 October 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of Course A, a professional resource dedicated to studio production in motion. The resource covers studio equipment setup, dynamic camera operation, lighting and sound waves, and creating smooth high-quality workflows for television news and live shows. It governs payments made through the commercial website operated by coveragevo and applies to individual users located in the United Kingdom who acquire access to the digital materials whether as one-time purchases or recurring subscriptions.
Prices, Currencies, Taxes, and Any Additional Charges
All prices are displayed in British Pounds Sterling. The listed amounts include value added tax where applicable under UK law. Additional charges such as payment processing fees may apply depending on the chosen method and will be shown clearly before final confirmation. No hidden fees are added after the point of purchase. Currency conversion costs if paying from outside the United Kingdom remain the responsibility of the purchaser.
Accepted Payment Methods, Payment Authorisation, and Payment Security
We accept major credit and debit cards along with other secure electronic payment options presented at checkout. Payment authorisation occurs immediately upon submission of an order. All transactions are processed through secure third-party gateways that comply with Payment Card Industry Data Security Standards. coveragevo does not store card details on its systems.
Order, Booking, or Service Confirmation and When a Contract Is Formed
A contract forms once you receive an order confirmation email following successful payment. This confirmation summarises the purchased access rights and provides login details or download instructions. Until this email arrives no binding agreement exists between you and coveragevo.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts Regulations 2013 you generally have fourteen days from the date of purchase to cancel. For digital content the right may end earlier once you begin downloading or streaming the materials. Subscriptions may be cancelled at any time with effect from the next billing cycle.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available only where statutory rights apply or where the resource fails to meet the description provided. Access that has already been used or materials downloaded after the cooling-off period are excluded. Promotional or discounted purchases may carry additional restrictions stated at the time of sale.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund contact [email protected] or use the form on the Contacts page. Provide your order number, the email address used for purchase, and a clear explanation of the reason. Requests must be submitted within the applicable time limits.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Each request undergoes review within fourteen days. You will receive written notification of approval or rejection together with reasons where required by law. Approved refunds proceed to the next stage without further action on your part.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Refunds return to the original payment method. Processing typically completes within five to ten working days although some card issuers may require up to thirty days. You will be notified once the refund has been initiated.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Digital content loses its cancellation right once performance begins with your consent. Subscriptions renew automatically until cancelled. Promotional offers are subject to the specific terms displayed at purchase and generally do not qualify for refunds after activation.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments must be resolved before access is granted. Duplicate charges detected by our system are investigated and refunded automatically where confirmed. Chargebacks are treated as disputes and may result in suspension of access pending resolution. Suspected fraudulent activity leads to immediate account review and possible reporting to relevant authorities.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or UK GDPR and the Data Protection Act 2018. These rights cannot be limited or excluded by contract.
Contact Route, Policy Changes, and Last-Updated Date
For questions reach [email protected] or +44 (0) 300 111 4123 or write to Fawley House, 2 Regatta Place, Marlow Road, Bourne End, Buckinghamshire SL8 5TD. This policy may be updated periodically. Continued use of the site after changes constitutes acceptance of the revised terms. The current version remains available on the website at all times.